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Firms that focus on client experience
…are more responsive to client needs. These are the firms that know how to attract new business and earn strong satisfaction among their clients.
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Firms that focus on the firm performance
…are more productive. These are firms that put more time toward revenue-generating tasks for clients, while keeping overhead costs low and investing in time-saving initiatives.
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Firms that progress along both quadrants
…are the ones that thrive.
So, where does your firm land?
Developing firms
Developing or newly-formed law firms struggle to earn new business and are uncertain about revenue.
May identify as:
- Learning
- Forming
- Struggling
May experience:
- Stagnant or declining revenues
- Difficulty finding new business
- Disorganized workflows
- Unclear client journey
- Uncertainty about future growth
Productive firms
Productive law firms are focused on client work and have strong systems in place to perform business operations in an organized manner.
May identify as:
- Efficient
- Purpose-driven
- Organized
May experience:
- Focused work
- Organization and orderly management
- Strategic business processes
Responsive firms
Responsive law firms understand what their clients need and are focused on delivering client experiences that exceed expectations.
May identify as:
- Empathetic
- Attentive
- Proactive
May experience:
- High client satisfaction
- Meeting client needs
- Strong communication
Thriving firms
These firms are stable or experiencing high growth. They are focused on doing work for clients that is both efficient at the firm level and innovative to achieve high client satisfaction and firm growth.
May identify as:
- Adaptable
- Profitable
- Innovative
May experience:
- Client-centered operations that benefit both clients and the firm
- Long-term, predictable growth
- Increased returns on efforts
Learn how firms are growing their revenue by 112%.
Download the Legal Trends Report now.