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How Clio Helps Ascenta Connect with Clients on a Personal Level in Melbourne

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How Clio Helps Ascenta Connect with Clients on a Personal Level

Ascenta

  • 2018

    Year Founded

  • 6-10

    Number of Staff

  • 2018

    Started Using Clio

  • Melbourne VIC, Australia

    Location

  • Hourly

    Fee Types

  • Commercial

    Corporate

    Transaction

    Workplace Law

    Practice Areas

Ascenta Corporate & Commercial Law uses technology to stay connected to its clients

Narin Xavier de Saini, Director at Ascenta Corporate & Commercial Law, has a worldly background in law. Born and raised in Singapore, Narin trained as a lawyer in Melbourne and practiced in New York before moving back to Melbourne to practice.

Now, his firm, which focuses on transactional, corporate, and workplace law, prides itself in being able to build strong relationships with clients. The firm offers the big corporate experience, but in a down-to-earth manner—allowing the team to really connect with clients on a personal level.

Ascenta’s approach is leading a new model for legal practice in Australia, one that prioritises flexibility and minimal overhead through cloud-based practice management software.

We don’t act or talk like typical lawyers. We’re happy to provide the big corporate experience—but we can also connect with people in a down-to-earth manner.

How Narin is creating a new model for successful legal practice in the cloud

Narin knows how important it is for him and his team to be responsive to the needs of their clients. Working lean with the right technology ensures that he and everyone at his firm knows what’s needed for a client at any given time.

I like helping people and being the one to come up with solutions. Those two things combined make an impact.

1. Not letting software hold the team back

Previously, Narin had tried other practice management solutions that were expensive, looked tired and out-dated, and weren’t user-friendly. Ascenta needed a solution that wasn’t going to hold them back from offering the service that its clients deserved.

Compared to other softwares, Clio was fresh, simple, and got the work done. It was also cost-effective and had all of the features we needed—billing, task management, communications, and it linked with other apps.

2. Clio’s all-in-one solution keeps the firm’s information in one place

By using Clio, Narin and his team don’t have to rely on different solutions to manage the firm’s information. Instead, it’s all stored in one place, saving the team time and effort of having to log into different products to track down important information.

We don’t need to keep multiple windows open on the computer, which saves us a lot of time and effort.

3. More flexibility to work how (and where) they want

Since Clio is cloud-based, everyone at the firm can log into the platform from anywhere. This makes it incredibly easy to bring in and work with co-counsel and other partners when needed. The team at Ascenta can even work across different states as if they were in the same room.

Clio offers the flexibility to bring in additional partners when needed.

4. Cost savings allows Ascenta to invest more in its business

With the money that Ascenta saves in using Clio over other practice management solutions, the team can invest more in its marketing and other initiatives that will help bring in future revenue.

We don’t have the overhead of a large team, but we have the same resources available to us for a fraction of the price.

5. Clio connects the team’s essential software solutions

Clio’s App Directory offers pre-built integrations with some of the most popular solutions used by businesses and law firms. This allows Narin and the team to continue working in the apps that they’re familiar with while ensuring that all of their data stays up to date and accessible through Clio.

For Narin and his team, they’ve integrated Office 365, Xero, Dropbox, Mailchimp, and InfoTrack.

The good thing about Clio’s integrations is that you discover new platforms to make use of.

6. Clio is easy to get started with

The best part for Narin was that Clio was easy to set up and start using at his firm.

Clio’s Support Team was very helpful and provided regional resources specific to us in Australia.

Clio offers the tools and features to meet clients where they are

Narin has been using Clio Manage since first starting his firm in 2018, and it’s been instrumental in helping him and his team meet the unique needs of all his clients.

Each client is unique and has their own challenges. Even through those challenges, we build strong relationships with clients and even become friends.