Customer Success Enablement Specialist
Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Customer Success Enablement Specialist to join our Revenue Enablement Team. This role is available to candidates in Vancouver, Calgary or Toronto.
What your team does:
Revenue Enablement supports the Revenue organization with the tools, technology, content, training, process, and support necessary to do their jobs effectively and meet revenue targets. This looks like onboarding new hires, building effective content (like playbooks), ongoing skills reinforcement, etc.
Who you are:
You will be a key member of the Customer Success Enablement team and will be responsible for the onboarding, continuing education, product learning, skills development, and ongoing development resources for our Customer Success team.
We are looking for someone who is passionate about helping others do better every day. The ideal candidate will be someone who is comfortable facilitating, collaborative, and creative. You need to thrive in a fast-paced, rapid growth environment, where change and new challenges are common.
What you’ll be doing:
- Develop world-class enablement content that supports Customer Success roles
- Create and maintain documentation on CS processes, best practices, policies, playbooks, etc.
- Improve, refine, and maintain existing content
- Develop and manage the CS content library
- Collaborate with Enablement, Customer Success, and Operations to identify highest-impact content priorities
- Orchestrate roll-out and adoption of enablement content
- Implement and track metrics to understand engagement with enablement content
- Assist with integration and utilization of tools within the CS technology stack
- Partner with Revenue leadership to create continuous learning content needed to support the Customer CS teams
- Deliver virtual and live onboarding and continuous education sessions across CS roles
- Serve as subject matter expert for Service Cloud, Zendesk, ChurnZero, and other CS tech stack tools
- Stay up to date on enablement and CS best practices
- Recommend and implement solutions to address knowledge gaps
- Assist and support Revenue Enablement initiatives as needed
What you may have:
- 2+ years of experience in customer success enablement
- Customer Success experience is a plus
- Experience with facilitation, content creation, and building engaging learning required
- A self-starter
- Commitment to learning and staying up to date on industry best practices
- Ability to manage projects from conception to completion
- Strong presentation and written communication skills
- Collaborative, creative, and accountable business partner
- Ability to effectively manage deadlines, ambiguity and change
- Strong strategic, conceptual, and decision-making skills
- Innovative. The ideal candidate is never satisfied with the status quo and is always looking for the next best way to do the work or accomplish goals
#LI-Hybrid
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
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