Accessibility

Accessibility Commitment and Organizational Statement

This Accessibility Policy and Multi-Year Accessibility Plan outlines Clio’s commitment to fostering a supportive and accessible environment where individuals with disabilities can maintain their dignity and independence. By identifying and addressing barriers to accessibility, we aim to provide equal opportunities, maintain compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, and support inclusion in all aspects of our operations.

Accessibility Policy and Multi-Year Accessibility Plan

Accessibility Plan

Clio is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) through the following actions:

1. Accessible Emergency Information
   • Clio will provide accessible emergency information to the public and employees with disabilities upon request.
   • Individualized emergency response plans will be developed for employees with specific needs.
2. Information and Communications
   • Ensure that publicly available information is accessible upon request.
   • Maintain WCAG 2.0 Level AA compliance for our website, achieved as of December 2024.
   • Provide accessible formats and communication supports upon request at no additional cost. Accessibility requests are received via our dedicated email and actioned using relevant accessible means.
3. Employment
   • Notify job applicants about the availability of accommodations during recruitment and hiring.
   • Provide individualized accommodations upon request for employees with disabilities.
   • Develop individual accommodation plans and return-to-work processes as required.
   • Ensure accessibility needs are considered during performance management processes.
4. Design of Physical Spaces
   • Clio ensures that its physical office spaces accommodate individuals with disabilities. Accessibility features, such as accessible entrances, washrooms, elevators, and meeting spaces, are regularly assessed and maintained to meet applicable standards.
5. Self-Service Kiosks
   • Clio ensures that its physical office spaces accommodate individuals with disabilities. Accessibility features, such as accessible entrances, washrooms, elevators, and meeting spaces, are regularly assessed and maintained to meet applicable standards.
6. Service Animals and Support Persons
   • Clio welcomes individuals with disabilities accompanied by service animals or support persons in its offices. Service animals are permitted in all areas of Clio’s facilities unless prohibited by law. If service animals are prohibited, Clio will provide alternative solutions to ensure accessibility for the individual. Support persons are welcome to accompany individuals with disabilities, and no additional fees will be charged for their presence.
7. Training
   • Clio ensures that all employees, contractors, and volunteers receive appropriate training on accessibility standards, including:
     • The purpose of the AODA and the requirements of applicable standards.
     • Clio’s accessibility policies and practices.
     • Interacting and communicating with individuals with various disabilities.
     • Using assistive devices, service animals, and support persons.
     • Responding to accessibility-related issues.
   • Training is provided during onboarding and as policies are updated. Records of training completion are maintained.
8. Feedback Process
   • Clio values feedback regarding the accessibility of its goods and services. Feedback can be provided in person, by email ([email protected]), or via accessible formats upon request. Clio will respond to all feedback promptly and ensure accessible communication for follow-ups.
9. Notice of Temporary Disruption
   • In the event of a planned or unexpected disruption to facilities or services used by employees with disabilities, Clio will provide timely notice. Notifications will include details about the disruption, its expected duration, and any available alternatives.
   • Notices will be communicated internally via Slack for employees and physical signs will be posted at affected office locations to ensure accessibility for all.
10. Review and Updates
    • Clio’s policies will be reviewed regularly to ensure they continue to meet accessibility standards and promote inclusion. Any policy that does not support the dignity and independence of individuals with disabilities will be revised or replaced.  Reviews will account for feedback, regulatory changes, and organizational needs.

For More Information

For more details about Clio’s Accessibility Policy or Multi-Year Accessibility Plan, or to request this document in an accessible format, please contact us at:

• Email: accessibility(at)clio.com