Abacus Review

Abacus support is available from 8 a.m. - 9 p.m. EST. Customers have to pay for support outside of these hours. Online training access is stuck behind the support paywall. Pricing is determined based on number of users, based on multiples of 10. Support is provided from the UK, Canada, India and Mexico.

Clio’s award-winning team offers unlimited support at no additional cost. Our North American-based customer support team is available 24 hours a day, Monday through Friday via phone, email, or live chat.

On-premise software like Abacus, ties users down to a physical server. Remote access is only available through clunky, costly, and problem-ridden remote desktop apps.

Clio is cloud-based so you’re not tied to a single location. The system can be accessed securely from any device, anywhere—all you need is an internet connection. The flexible, mobile infrastructure enables firms to work remotely and on-the-go. Clio offers a financially-backed 99.9% uptime guarantee, so you’ll always be able to get access to your work—even in the event of an emergency or natural disaster.

Abacus is an on-premise server that requires IT support, is open to physical threats, and requires in-person maintenance and updates. Abacus’ security falls on the law firm. With client data physically located in your office, it’s your responsibility to prevent access to sensitive data.

Clio understands the obligations firms have to uphold tight security standards when dealing with sensitive client data. Clio performs regular automatic backups and makes use of geo-redundant servers to protect from physical threats. Our dedicated cybersecurity team monitors the software around the clock.

A dedicated server, Windows 10, and minimum hardware requirements are necessary to run Abacus. With more intensive needs as user count increases. On-premise software also involves the need for IT support and maintenance. Overlooked expenses often include electricity costs and floor space taken.

Clio provides users with the ability to keep overhead low. All of Clio’s offerings include maintenance and support costs. Any device can be used so any hardware upgrades are unnecessary.

Abacus charges 3% for all standard cards and 3.5% for AMEX and all other reward and specialty cards.

Pay one low rate of 2.95% for all standard cards and 3.5% for American Express—with no additional hidden fees and no per-transaction fees.

Abacus tries to lock you into long-term contracts. Hardware and software costs create a barrier to entry that can be difficult for firms to overcome.

Choose from a range of flexible pricing plans—starting at $39/month—and update your subscription at any time. Choose to pay monthly or annually, whatever works best for you.