The Client-Centered Law Firm: Get First Chapter Free

In the age of Amazon and Uber, the lesson for law firms is that experience matters—not just legal experience, but also the experience you provide your clients.

Drawing on his own experience as founder and CEO of one of the legal industry’s most-successful companies, Jack Newton provides a practical blueprint for building a client-centered law firm, making the case for why it matters through data and examples, and then guiding you through the process of redesigning your own firm and measuring success.

Every lawyer and paralegal needs this book on their shelf! The Client-Centered Law Firm maps out all that is required to succeed as a law firm in modern life.

Jack Newton understands the legal system was designed by the people working in it — rather than those using it. Newton knows we have to make the system better by putting our users first. He delivers, with unequaled passion, drive and knowledge, an inspiring call to action, a roadmap for success, and platform for change - all of which will benefit the consumers of legal services and the lawyers serving them.

Loved Jack’s book, and you will too.

We, as lawyers, often focus on “what” legal services we provide instead of on “how” we do it. Jack Newton’s new book, The Client-Centered Law Firm, is (rightly) all about the “how.” Based on Jack’s wealth of experience servicing clients in the legal marketplace, this book provides a useful guide on how to enhance client service with client-centricity and also, importantly, how to measure progress. It is a must-read for all types of legal professionals.

The legal industry is changing and it’s time to break free of the traditional law model. Jack Newton provides the reasoning and the pathway to develop a client-centered mindset and change the legal industry - for good.

Jack Newton has built one of the few truly great legal tech companies. Now I know why. The Client-Centered Law Firm is an astonishing mix of market analysis, business strategy, and practical how-to advice. Moreover, it’s beautifully written. For the next generation, this is the book for law practice management.

For more than a decade, Jack Newton has had the unenviable job of selling software to lawyers. With remarkable success, he has prevailed and, on the way, built a deep understanding of what makes law firm tick and stumble. This book is an excellent distillation of this insight, above all calling for law firms to swing round and face the market, to focus relentlessly on the needs of clients, and ceaselessly to improve client experiences. A considerable and important contribution to the law firm literature.