A Guide To The Best Legal Matter Management Software in 2024

What skills do you think a solicitor needs to succeed? Attention to detail? Of course. A strong work ethic? That’s a given. What about being well-organised?

Staying organised is essential for solicitors. So, how can solicitors stay organised at all times? The answer is surprisingly simple: legal matter management software. 

Legal matter management systems allow lawyers to store documents in one location, organised according to their cases, and access them wherever, whenever.

This article explores what legal matter management systems are, uncovers their benefits for law firms, and discusses which legal matter management software is right for which firms. 

The benefits of legal matter management software for law firms 

Legal matter management software helps solicitors stay organised and productive, providing a single source of truth for every aspect of a firm’s operations. Let’s now dig into the specific benefits legal matter management software provides. 

Access to the information you need

Centralisation makes life simple—and simplicity fuels productivity. 

With legal matter management software, lawyers can access all case details from a central portal. No more lost files or switching back and forth as you navigate multiple separate apps. 

Lawyers can even add case information from existing software. For example, Clio’s case management software integrates directly with email providers (like Microsoft Outlook 365) and document storage platforms (like DropBox). 

These integrations allow you to create a true all-in-one system. Handling everything from client intake and onboarding to billing and payments in one software boosts productivity and eliminates errors, making life as simple as possible for law firms.

Plus, legal matter management software boosts your clients’ experience. You’ll provide them with a seamless process from start to finish. This will eliminate uncertainty, reduce stress, and increase confidence that you’ll achieve a successful outcome for their case. 

Keep your team on the same page 

All-in-one legal matter management software keeps teams aligned. This is vitally important, especially in the era of remote and hybrid work environments.

Our 2022 Legal Trends Report discovered that just 30% of lawyers work exclusively from the office nowadays. While increased flexibility is a blessing in some respects (less time spent commuting, better work-life balance, and so on), it can complicate team-wide collaboration. 

Well, unless you use legal matter management software. 

These tools keep everyone on the same page at all times. Lawyers can access case files, collaborate with colleagues, and communicate with clients no matter where they work 

Reduce redundancies

According to the 2022 Legal Trends Report, lawyers bill just 33% of their time (2.6 hours per day). So, where does the rest of their time go? 

Administrative tasks like document drafting take up far more time than necessary while toggling back and forth between programs is another unnecessary distraction. Harvard Business Review research finds employees spend roughly 9% of their time at work switching between apps and reorienting themselves. 

Legal workflow automation via centralised legal matter management software is the perfect solution. Manage every single one of your firm’s processes in one place. Automate client onboarding workflows, communication, deadline reminders, and document creation. 

Reduce redundancies and spend more time on what truly matters: your clients’ cases. 

Which legal matter management software is right for me? 

Given its wide-ranging benefits, it should come as no surprise to learn there are multiple legal matter management software programs to choose from. Each has its own advantages, disadvantages, and target audience. Plan on switching to a new legal practice management software? 

Below, we summarise some of the leading legal matter management tools currently on the market. 

Clio

Clio is the world’s leading case management software. With it, you can link documents, contacts, calendar events, time entries, and invoices to each case. Streamline client onboarding and communication processes using automation, linking Clio to every single one of your firm’s tools. Even better, you can access Clio’s cloud-based software wherever you are, whether you’re using a computer or mobile. 

This solution also now features Matter Stages, visual work-in-progress boards designed to help give you greater insights, improved oversight and better collaboration across the case lifecycle, firm-wide.

Additionally, with matter templates in Clio, you can create easy-to-use templates with preset information based on your firm’s needs, such as your practice area or case type. Not only will you save time, but you’ll also improve the consistency and accuracy of information across all of your cases.

Clio’s unique selling points are:

• It’s a true all-in-one system
• It boasts 250+ integrations
• It is recommended by The Law Society of England and Wales and an approved supplier by the Law Society of Scotland.
• It has an e-payment system (Clio Payments), allowing firms to offer client-centric payment options (such as flexible instalment plans).

To learn more about Clio’s benefits, check out how law firms use Clio to boost efficiency and client satisfaction. 

Unfortunately, one downside is that Clio Payments (and some integrations) are currently only available in certain countries. 

MyCase

MyCase offers a host of legal matter management capabilities, covering everything from lead management to billing and payments.  

On the plus side, MyCase offers a wide range of billing options: hourly, contingency, flat fee, and pro bono. This is particularly important given that today’s clients want flexibility over payments, according to the 2022 Legal Trends Report. Users can also use the batch billing feature to save time with invoice creation. 

On the downside, however, the practice management and payments management sections are split into two different platforms. This eliminates the potential efficiency gains firms would derive from implementing a true all-in-one legal matter management software. 

MyCase also boasts a fairly small list of available third-party integrations and its processing fees are not as simple and transparent as other options.

PracticePanther

PracticePanther is great for automatic time and expense tracking, helping firms make this process as efficient and painless as possible. Its easy-to-use interface means you can get up and running in no time, with minimal (if any) training required.

That said, its automation capabilities are fairly limited. It can automate time tracking but can’t apply this to the client onboarding process. PracticePanther also offers fewer than 30 integrations and many of its most useful features (like flat-fee billing) are reserved for the top-tier business plan. 

Smokeball

Smokeball—a “hybrid cloud” solution—features automated time-tracking that even tracks time spent on other apps (such as Word or Outlook). What’s more, it integrates directly with solutions like LawPay and Quickbooks to increase productivity and reduce errors in the billing process. 

However, as it’s not truly cloud-based, lawyers can’t access the platform’s full capabilities while on the road. This is a major stumbling block for busy solicitors who often spend their days outside the office.  

CosmoLex

CosmoLex features on-the-go time tracking and integrated accounting, eliminating the need for duplicated data entry. Plus, its Money Finder feature ensures users capture billable work that hasn’t been invoiced, increasing firms’ utilisation rates.  

Unfortunately, the platform has its downsides. It only offers limited integrations with third-party apps and follows a rigid, inflexible pricing model. You may find your firm paying for features it doesn’t use or need. 

Zola Suite

Cloud-based Zola Suite goes all in on time tracking, offering more than 11 ways to track time entries. It also features LEDES-compliant invoicing with Uniform Task-Based Management System (UTBMS) codes.

Despite these benefits, the platform itself is challenging to use. It tries to do too much—making it a jack of all trades and master of none. It also requires Quickbooks for payroll, meaning lawyers can’t fully avoid completing manual work across multiple separate apps.  

Final thoughts on legal matter management software

Legal matter management software is a no-brainer. The right tools increase law firm efficiency and reduce mistakes, boosting performance while helping firms provide an unforgettable client experience. That said, not all legal matter management software solutions are equal. Some only offer a smattering of automation-based features, many are hard to use, while others aren’t even fully cloud-based. 

Your firm needs a truly all-in-one, cloud-based, automation-filled legal matter management software. It needs Clio. Clio covers everything from intake to billing with Clio Grow and Clio Manage. It’s comprehensive, easy to use, and offers a variety of plans fit for every different type of firm. Don’t just take our word for it. When asked what he loved about Clio, Hanna Sampson, Managing Partner at Sampson, Bailey Solicitors, said: 

“As a completely digital solicitors practice, Clio really is the ONLY system that ticks all the boxes. To have a system we can rely on completely at a fraction of the cost of its competitors, puts Clio at the top of its game.”

Get started by signing up for a free demo of Clio. You won’t look back. 

We published this blog post in January 2024. Last updated: July 9, 2024.

Categorized in: Technology