About the episode:
How do you measure the impact of a big idea? Shifting to a client-centered model is a big, broad change for the legal profession—but how can law firms tell it’s the right one? In the latest episode of Matters, Jack and Nefra are joined by a data scientist and three law firm leaders to learn what firms should be looking at, business metrics to focus on, and how their clients are letting them know they’re on the right track.
Specific topics highlighted in this episode include:
- Data points and metrics for measuring the impact of a shift to a client-centered model
- What ‘success’ means to different law firms
- The opportunities for law firms to collect feedback from clients
Listen now to learn how to measure what matters to your law firm.
Our Guests:
Nika Kabiri
Nika Kabiri has spent 20+ years studying how people make decisions in a variety of contexts. She has a JD from the University of Texas, a PhD in Sociology from the University of Washington, and currently teaches Decision Science at the University of Washington. Nika has worked with businesses of all sizes, including Amazon, Microsoft, VMware, Sony, Oakley, PepsiCo, General Mills, Anheuser-Busch InBev, the Seattle Seahawks, Zillow, Expedia, Smartsheet—and Clio. She is also an Advisor at Madrona Venture Labs, where she helps startups get their footing. You can follow Nika on Twitter at @nikakabiri
Rebecca Bell
Rebecca is the founder and principal attorney at rb LEGAL, LLC. She started the firm to provide people with real and practical solutions to their legal questions in a welcoming and comfortable environment. Rebecca brings a wealth of expertise, wisdom, experience, and compassion to the rb LEGAL team. She helps clients with their probate, estate planning, business law, and equine law issues. Her hobbies include Latin & Ballroom dancing and spoiling her dogs. She prefers Haagen-Dazs® Vanilla or Culver’s® Chocolate Custard. You can follow Rebecca on Twitter at @rb_legal
Katy Young
On a typical day you’ll find Katy, Ad Astra’s managing partner and boss lady extraordinaire, out on the front lines advocating fiercely for her clients — as well as behind the scenes, helping to build a law firm full of wonderful people she’s proud of. “You miss 100% of the shots you don’t take” is one of Katy’s life mantras, and she’s never backed down from pursuing the outcome that represents a true victory for each client. You can follow Katy on Twitter at @astralegalsf
León Fernando del Canto
León Fernando Del Canto leads Del Canto Chambers’ International Tax & Legal team. In 2006 he became the first Spanish citizen to hold a double qualification as a barrister in England and Spanish Abogado and he joined The Honourable Society of Lincoln’s Inn in London. He is a member of the Worshipful Association of Tax Advisers in the City of London, and a liveryman of the City of London. Fernando has represented clients in Madrid, New York, London, Doha, and Hong Kong. He advocates for private clients and their families as well as for companies with international operations. You can follow Fernando on Twitter at @LeonFDelCanto
Host bios:
Jack Newton
Jack Newton is the CEO and Co-founder of Clio, and a pioneer of cloud-based legal technology. In addition to building Clio from a startup to a market leader now valued at over $1.6 billion, Jack has spearheaded efforts to educate the legal community on the security, ethics, and privacy issues surrounding cloud computing. Jack is a nationally recognized writer and speaker on the state of the legal industry, and he is the author of The Client-Centered Law Firm, the bestselling book for law firms looking to succeed in the experience-driven age, available at clientcenteredlawfirm.com. You can follow Jack on Twitter at @jack_newton
Nefra MacDonald
Nefra-Ann MacDonald is a legal technology and wellness speaker who, as the team lead of Affinity Partnerships at Clio, works with bar associations and other legal organizations to help lawyers succeed in their practices. Having worked in legal for over a decade, Nefra understands the pain points that affect legal professionals, and she uses her experience to help lawyers streamline processes and run a better business. Nefra has spoken at the Clio Cloud Conference, ABA TECHSHOW, and at many other legal conferences across North America. You can follow Nefra on Twitter at @nefra_ann
