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Matters, Season Two

Season Two of Matters, a podcast from Clio, focuses on the concept of client-centered legal practice. The season brings legal professionals, industry experts, and innovators from other sectors together with co-hosts Jack Newton—CEO of Clio and author of the best-selling legal book The Client-Centered Law Firm—and Nefra MacDonald, Affinity Partnerships Manager at Clio and national speaker on the future of law. Season Two explores why the “lawyer-centered” model of legal practice needs to change, why client-centered law firms are having more success, and how to take concrete steps to make your firm more client-centric. 

Episode 2.11: How to Provide Great Client Experiences While Working from Literally Anywhere

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Hear from three very different law firms on how they're meeting clients where they are—and using technology to enable a remote-first client experience.

Episode 2.10: How to Measure Your Law Firm’s Success

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How do you measure the impact of a big idea? Hear how three client-centered law firms are measuring the metrics that matter to them.

Episode 2.9: Being Client-Centered in a Post-COVID World

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On the latest episode of the leading client-centered podcast for law firms, we look at how COVID has changed client expectations.

Episode 2.8: How to Put Client-Centered Ideas into Practice

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This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge…

Episode 2.7: How to Put Yourself in Your Clients' Shoes

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In this episode, we’ll build on that discussion to understand how to truly put yourself in your clients’ shoes. By doing so, you’ll be able…

Episode 2.6: How to Adopt a Client-Centered Mindset

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So far during this season of Matters, we’ve looked at the “why” behind client-centered lawyering—but now, it’s time to start digging into the “how”. In…

Episode 2.5: The Industry Impact of Client-Centered Lawyering

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This season of Matters expounds on the concepts outlined in Jack Newton's book, The Client-Centered Law Firm. In this episode, our hosts welcome a legal consultant…

Episode 2.4: Lawyer-Centered vs. Client-Centered

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So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at…

Episode 2.3: What's Broken—and Why It Needs to Change

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In Season Two, Episode Three of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the…

Episode 2.2: A History of Risk-Aversion in Legal

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In this second episode of Season Two of Matters, our hosts Jack Newton and Nefra MacDonald welcome renowned legal author Mitch Kowalski, Big Law attorney…